OUR CO. WITH CLIENTS
• We at PROGETTO DSIGN treat our clients as ‘OUR TOP PRIORITY’ . WE believe in building new relationships. Relationships takes time to build. So we take the time to get to know our clients, and share a little bit of ourselves. Most importantly, our work for our client is paramount in building a relationship. No amount of personal connection can substitute for great work.
We Keep up with our client’s company as well as their industry so as to help us speak the same language as the client, understand what keeps them up at night, and cater interaction and offerings accordingly.
We Treat every client as our most important one- We Simply put, Our clients happiness is our company’s main priority. We Provide all clients with our best service, regardless of whether they are BIG BAZAAR , RELIENCE ,SHOPPERSTOP or any other small business. We work for the client not only for today but for future as well. We Believe that today’s small companies could be the big companies of tomorrow and it’s incredibly fulfilling to be a trusted partner fueling that growth.
• We respond promptly. When a client emails us, we acknowledge the receipt of the email as quickly as possible, even if we do not have the answer they are looking for. We will give them comfort by simply acknowledging the receipt of their request and by communicating that we are on it. .
• We are more than an email address to our client . Despite its prevalence in business today, email communication can often be misconstrued, especially during stressful situations, if senders and recipients do not know each other well. We Use other channels to help shed light on who we are. Consider a phone call, Skype or an in-person meeting to put a face (or voice) to a name. Often the phone gets a bad reputation (e.g. Using it to ‘get on the same page’), but if used for good news, a phone call is a great way to build a better relationship with our client.
• We always summarize next steps. No matter how quick or trivial a client meeting seems, we always recap the conversation with next steps. Many vendors skip this basic step. We think we will remember all of the details, and maybe our client will, but our client may not. Aligning on the same page with next steps prevents a lot of confusion down the road.